Where can I buy YOUTALK?

YOUTALK Recharge cards and start package are available everywhere, where do you see shops with our logo YOUTALK available there.

How do I activate the SIM card?

You can activate your SIM card online by internet before the first call or make a call to our activation hotline 0800 60 11 72 with your new YOUTALK SIM then its gets activated automatically!

Can I use my old phone number?

No, currently number portability is not possible.

Does YOUTALK offers mobile phones?

No, currently we do not offer mobile phones. A wide range of mobile phones can be found at our many partners.

How do I make an international call with YOUTALK on my phone?

For making an international as well as local calls to other YOUTALK number or other network number simply dial your destination number and press call button For international call you have to add 00 + country code + area code + phone number then press call button "+" (for sending international SMS the number similarly to be entered) For local calls just dial the phone number and press call button.

Why my new YOUTALK SIM card is not working with my mobile phone?

After inserting the SIM card, you have entered the PIN but it shows an error message and its asking for an unlock code because you may be having a SIM-lock handset. In this case you have to contact your old service provider and follow their necessary instruction to get your phone unlock code.

What is PIN & PUK?

PIN (Personal Identification Number) and PUK (Personal Unblocking Key):
With your personal PIN code you can protect your phone from unauthorized use. If the PIN code incorrectly entered three times then your phone is get locked with the PUK code only you can unlock again.

I lost my PIN / PUK code. Where can I find it?

Please contact Customer Services on 0650 959 353 number (50 cents / minute). We will help you to find the code.

I have not used my YOUTALK cell phone for a long time, and now it’s not working. Why?

SIM cards are active as long as credit in the SIM. If your credit runs out, the SIM card is deactivated. If the SIM card is deactivated, you may not able to activate it again.

I have lost my SIM card or my SIM card has been stolen, How can I prevent them from using someone else?

Please contact as soon as possible to the customer under the Number 0900 270 333 (73 cents / minute). Our support staff will assist you.